RR Infosolutions is the fastest growing Business Process Outsourcing (BPO) services provider in India. We manage customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Our services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions.

Why RR Infosolutions:

Our infrastructure investments ensure reliable operations, a seamless experience for our customers and peace of mind. The work force is highly reliable and delivers world-class quality and ensures rapid delivery of service. State of the art Call center technology enabling customer care executives to seamlessly transition between call types automatically. Critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer’s PABX, ACD, computer or database are being used. We deploy the best of TDM/VOIP based telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over ninety- nine percent.

Faster Implementation:

We deliver a high-availability network that cuts ramp up time from weeks to days. Web-based tools accelerate the development of wizard-driven front-end screens that bring agents up to speed quickly. TDM/Voice over IP (VoIP) technology supports a converged voice and data infrastructure, which reduces configuration time while cutting, costs. Our network features:

• Layer 3 and ATM WAN switching
• DES 3-based VPN technologies
• Scalable, interoperable CISCO-based infrastructure

More Reliable Operations

A call center is only as good as its redundant capabilities. We deliver 99% uptime, with a resilient infrastructure and field-tested disaster recovery plan that minimizes service disruptions. We have 3-level, 100% on-site power backup and deploy service across multiple telecom carriers with discrete fiber backbones. The result for you is more effective customer contact. Each technical support representative has direct access to the Internet to allow them to access your on-line problem tracking system, FAQs, knowledge base and account information.